PREAMBLE
These Mitralex Platform Terms of Use (the “Terms” or the “Agreement”) constitute a public offer under Articles 633 and 641 of the Civil Code of Ukraine and set out the terms on which access to the Mitralex information system is provided.
Maksym Oleksiiovych Kobzov, a sole proprietor registered under the laws of Ukraine, taxpayer identification number 3029203717 (the “Company”, “we”, “us” or “our”), offers to enter into this Agreement with any individual or legal entity (the “User”, “you” or “your”) on the terms set out below.
Acceptance of the offer. Registering an account on the Platform, paying for services or actually using the Service constitutes full and unconditional acceptance of these Terms. Upon acceptance, the Agreement is deemed to have been entered into on the terms set out in these Terms.
If you use the Service on behalf of a legal entity, such as an employer or client, you confirm that you are duly authorized to accept these Terms on its behalf.
1. TERMS AND DEFINITIONS
1.1. The following terms have the meanings set out below:
Platform / Service means the professional Mitralex AI platform for Ukrainian legal professionals, attorneys and accountants, providing access to legislation, guidance, analysis and AI Features, available at www.mitralex.com and through the official Mitralex MCP Connector within the scope of its functionality.
User means an individual, sole proprietor or legal entity that has accepted these Terms and uses the Service.
Account means the User’s personal area on the Platform, created during registration, which contains the User’s identification information and provides access to the Service’s features.
AI Features means the Platform’s functionality powered by artificial intelligence technologies, including large language models, that enables automated request processing, document analysis, text generation and other intelligent functions of the Service.
Input means a text request, question or instruction that the User submits to the AI Features to obtain a response, as well as the parameters of a specific request transmitted to Mitralex through the MCP Connector.
Output means the result of processing an Input through the Platform’s built-in AI Features, provided to the User in response to that Input. An MCP Result and text generated by an External AI Service are distinct from such Output.
User Content means Input, Output and any documents, data, information and materials that the User enters, uploads or creates on the Platform, including parameters the User transmits through the MCP Connector. Merely receiving an MCP Result does not turn materials from the Platform’s sources into User Content.
Subscription means the pricing plan selected by the User that determines the scope, duration and conditions of access to the Service’s features.
AI Credits means internal accounting units used to charge for certain User actions within the AI Features.
Documentation means technical and other materials on the use of the Service that the Company may provide to Users.
Mitralex MCP Connector means the official software interface that allows compatible third-party applications to search for and retrieve Mitralex materials on your behalf using the Model Context Protocol (MCP).
External AI Service means a third-party application you choose, such as Claude or ChatGPT, in which you connect the Mitralex MCP Connector. That application is governed by its own terms and privacy policy.
MCP Result means the information that Mitralex returns to an External AI Service in response to a specific connector call, including search results, document texts, excerpts and document details.
1.2. The terms “personal data”, “processing of personal data”, “data controller” and other terms relating to personal data protection have the meanings given in the Privacy Policy and the Law of Ukraine “On Personal Data Protection”.
1.3. Other terms not defined in this section are interpreted in accordance with applicable Ukrainian law and customary business practices.
2. SUBJECT MATTER OF THE AGREEMENT
2.1. The Company undertakes to provide the User with access to the Platform and its features, and the User undertakes to use the Service in accordance with these Terms and pay for the services under the selected Subscription.
2.2. The Service provides the User with the following features, depending on the type of Subscription:
access to a database of Ukrainian legislation and tax guidance;
case law search and analysis;
AI guidance on law, taxes, case law and accounting;
other features described in the Documentation.
2.3. The available features may change depending on the type of Subscription and the development of the Service. An up-to-date list of features is available on the Website.
2.4. The Service is provided solely to support the User’s professional activities with information. Use of the Service does not and cannot replace advice from a qualified legal professional, attorney, accountant or other specialist.
2.5. The MCP Connector provides access to search for and retrieve Platform materials through the User’s Account, within the features, Subscription and established limits available to the User. By connecting the connector, the User authorizes the chosen External AI Service to submit requests on the User’s behalf and receive the corresponding MCP Results. The connection is made after registration and acceptance of these Terms and the Privacy Policy.
3. AI FEATURES DISCLAIMER (AI DISCLAIMER)
3.1. Nature of AI responses. Responses generated by the Platform’s AI Features are created using artificial intelligence technologies, namely large language models, and are provided solely for information and reference purposes.
3.2. AI responses are NOT:
legal advice or legal assistance within the meaning of the Law of Ukraine “On the Bar and Practice of Law”;
professional accounting or auditing advice;
an official interpretation of the law;
a basis for making legal decisions without further verification.
3.3. Potential limitations of AI responses:
they may contain factual errors, inaccuracies or outdated information;
they may be incomplete or fail to take account of all the circumstances of a particular situation;
they are based on data current at the time the model was trained and may not reflect the latest changes in legislation.
3.4. Responsibility for decisions. The Company is not liable for any decisions, actions or omissions of the User based on AI responses, or for any direct or indirect consequences resulting from the use of that information.
3.5. Materials obtained through the MCP Connector must be distinguished from conclusions and explanations generated by an External AI Service. Such a service may inaccurately summarize even a correct primary-source text. Verify conclusions against the document and its applicable version. The use of Mitralex materials does not mean that the Company created or approved the External AI Service’s analysis.
4. REGISTRATION AND ACCOUNT
4.1. User requirements
4.1.1. The Service is intended for use exclusively by:
individuals who are at least 18 years old and have full civil legal capacity;
legal entities and sole proprietors acting through their authorized representatives.
4.1.2. The Service is intended for professional use by legal professionals, attorneys, accountants and other specialists in law, accounting and related fields. By registering on the Platform, you confirm that you intend to use the Service for professional or business purposes.
4.2. Registration procedure
4.2.1. To access the Service, you must create an Account by completing the registration form on the Website.
4.2.2. During registration, you must provide the following information:
last name, first name and patronymic;
email address;
telephone number (optional);
a password for accessing the Account.
4.2.3. To improve the Service and personalize your experience, you may also provide professional information, such as your place of work, job title and area of practice.
4.2.4. Registration is complete once you have verified your email address by entering the code sent to you and accepted these Terms and the Privacy Policy.
4.3. Accuracy of information
4.3.1. You warrant that all information you provide during registration and use of the Service is accurate, complete and up to date.
4.3.2. You must promptly update your registration information if it changes, either through your Account settings or by notifying the Company.
4.3.3. The Company is not liable for any consequences arising from your provision of inaccurate, incomplete or outdated information.
4.3.4. Providing information you know to be false is grounds for refusing registration or suspending or terminating access to the Service.
4.4. Account security
4.4.1. You are fully responsible for maintaining the confidentiality of your credentials, namely your username and password, and for all activities carried out using your Account.
4.4.2. You must:
create a strong password and not use it for other services;
not disclose your credentials to third parties;
not give other persons access to your Account;
take reasonable measures to prevent unauthorized access to your Account;
notify the Company immediately if you discover or suspect unauthorized access to your Account.
4.4.3. The Company is not liable for losses caused by unauthorized use of your Account if that use was made possible by your failure to comply with this clause.
4.5. Personal nature of the Account
4.5.1. The Account is personal and may be used only by the person who registered it. Credentials are linked to a specific User and are non-transferable.
4.5.2. You must not:
transfer, sell, rent out or otherwise provide third parties with access to your Account;
allow multiple persons to use a single Account, whether simultaneously or in turn.
4.5.3. Authorizing an External AI Service to act on your behalf through the standard MCP connection mechanism is not a prohibited transfer of the Account under clauses 4.4, 4.5 and 5.2. This does not permit you to disclose your password or give other persons independent access to your Account.
4.6. Account suspension and blocking
4.6.1. The Company may temporarily suspend access to the Account in the event of:
a reasonable suspicion that the security of the Account has been compromised;
signs of unauthorized access or suspicious activity;
a breach of these Terms by the User;
failure to pay for services by the due date;
a technical need to ensure the security or operation of the Platform.
4.6.2. The Company may block (deactivate) the Account in the event of:
a serious or repeated breach of these Terms;
use of the Service for unlawful activities;
the provision of information known to be false during registration;
a request from competent authorities in the circumstances provided for by law.
4.6.3. The Company notifies the User of the suspension or blocking of the Account at the email address specified in the Account, stating the reasons, unless such notice is prohibited by law or could prejudice an investigation.
4.6.4. Suspension or blocking of the Account does not release the User from obligations that arose before the suspension or blocking.
4.7. Account deletion
4.7.1. The User may request deletion of their Account and the associated personal data at any time by emailing the Company at info@mitralex.com.
4.7.2. Deletion of the Account does not affect:
obligations to pay for services provided before deletion;
the Company’s right to retain data in accordance with legal requirements and the Privacy Policy;
the validity of provisions of these Terms that, by their nature, are intended to survive termination of the Agreement.
4.7.3. The procedures, time limits and exceptions for deletion of the Account and personal data are set out in the Privacy Policy and clause 10.5 of these Terms.
5. ACCEPTABLE USE RULES
5.1. General principles
5.1.1. The Service may be used only for lawful purposes and in a manner consistent with these Terms, applicable Ukrainian law and international law.
5.1.2. You must use the Service in good faith and respect the rights and legitimate interests of the Company, other Users and third parties.
5.1.3. The Service is intended to support professional activities with information. You must refrain from using the Service to violate the law, facilitate the avoidance of legal liability, manipulate legal rules or engage in other actions that may constitute an abuse of rights.
5.1.4. The Company reserves the right to determine whether a particular use of the Service breaches these Terms and to take appropriate measures at its discretion.
5.2. Prohibited technical activities
5.2.1. When using the Service, you must not engage in the following:
a) Interference with the operation of the Platform:
take actions intended to disrupt the normal operation of the Platform, its components or infrastructure;
place an excessive load on the Platform’s servers or network infrastructure;
attempt to gain unauthorized access to the Company’s systems, networks or data;
circumvent, disable or otherwise interfere with the Platform’s security measures or technical restrictions.
b) Reverse engineering and modification:
decompile, disassemble, reverse engineer or take other actions to reconstruct the source code of the Platform, AI models or their components;
attempt to discover the architecture, algorithms, operating principles or structure of the AI Features or underlying models;
modify, adapt, translate or create derivative works based on the Platform or any part of it, except for the use of MCP Results permitted by clause 6.2.5;
c) Automated access:
use automated means, such as bots, scripts, crawlers or scrapers, to access the Platform, collect data or interact with the Service without the Company’s prior written consent;
systematically copy or extract content from the Platform;
use the Platform’s API in a manner not provided for in the Documentation or exceed the established request limits.
d) Security violations:
provide third parties with usernames, passwords or other means of accessing the Account;
use another person’s credentials or impersonate another person;
distribute viruses, malicious software or code that may harm the Platform or its users.
5.2.2. The restrictions on automated access in clause 5.2.1(c) do not prohibit use of the official MCP Connector in accordance with the Documentation. This permission does not extend to circumventing limits or security measures, unauthorized access or bulk downloading of the database.
5.3. Prohibited content and use
5.3.1. You must not use the Service to create, process, store or distribute:
a) Unlawful content:
materials that violate the laws of Ukraine or the country in which the User is located;
content that promotes violence, hatred or discrimination on the grounds of race, ethnicity, religion, sex or sexual orientation;
materials containing calls to overthrow the constitutional order or violate Ukraine’s territorial integrity, or supporting armed aggression against Ukraine;
content related to terrorism, extremism or organized crime.
b) Content that infringes third-party rights:
materials that infringe third parties’ copyrights, trademark rights, patents or other intellectual property rights;
third parties’ confidential information, trade secrets or internal information obtained without proper authorization;
defamatory or offensive materials, or materials that harm the honor, dignity or business reputation of third parties.
c) Harmful content:
spam, unsolicited commercial messages or bulk mailings;
fraudulent schemes, deceptive advertising or materials intended to mislead;
sexual content, especially content involving minors.
5.4. Restrictions relating to AI Features
5.4.1. When interacting with the Platform’s AI Features, you must not engage in the following:
a) Abuse of the AI system:
attempt to circumvent the restrictions, instructions or settings of AI models (jailbreaking, prompt injection);
submit Input intended to obtain harmful, unlawful or unethical content;
systematically test the limits of the AI system to identify vulnerabilities;
use the AI Features to generate legal information or documents you know to be false.
b) Improper use of Output:
present AI responses as official legal advice provided by an attorney;
use AI responses to provide professional services to third parties without proper verification and adaptation;
use Output to train or improve competing AI systems.
c) Submission of prohibited content:
submit information protected by banking secrecy, including payment card data.
5.4.2. Restrictions on MCP request parameters. You must not submit the following in MCP Connector tool-call parameters: payment card data or other information subject to PCI DSS; protected health information (PHI) as defined under the HIPAA rules; government-issued personal identifiers, including passport numbers and individual tax identification numbers; passwords, API keys, one-time codes or other authentication secrets. This prohibition applies regardless of whether such data might be needed for a search. Numbers identifying legislation, articles or court cases are not such personal identifiers.
Other personal data classified as sensitive or special-category data under applicable law may be included in MCP request parameters only if all of the following conditions are met: the data is strictly necessary for the tool’s stated function; legally adequate consent to its processing has been obtained; and its collection and use are clearly and prominently disclosed before or at the time of transmission. Use an anonymized description if it is sufficient for the search.
5.5. Personal data relating to third parties
5.5.1. If you enter personal data relating to third parties, such as clients, counterparties or participants in legal proceedings, into the Platform, you:
confirm that you have a proper legal basis for processing that data, such as the data subject’s consent, a contract, a legitimate interest or compliance with a legal obligation;
warrant compliance with the Law of Ukraine “On Personal Data Protection” and other applicable laws and regulations;
are independently responsible for the lawfulness of that processing.
5.5.2. In this situation, the Company acts as a data processor, processing data on your behalf in accordance with the Privacy Policy.
5.5.3. You must not enter personal data relating to third parties into the Platform without a legal basis or in excess of what is necessary to achieve the purpose of processing.
5.6. Compliance with sanctions laws
5.6.1. You must not use the Service:
from countries subject to international sanctions or restrictions, including the Russian Federation and the Republic of Belarus;
for the benefit of or in the interests of persons included on the sanctions lists of Ukraine, the European Union, the United States, the United Kingdom or the UN Security Council;
to facilitate sanctions evasion or the financing of prohibited activities.
5.6.2. By registering on the Platform, you confirm that you, your ultimate beneficial owners if you are a legal entity, and the persons in whose interests you use the Service are not subject to sanctions.
5.6.3. If a breach of sanctions laws is identified, the Company may immediately block the Account without prior notice and notify the competent authorities.
5.7. Monitoring and oversight
5.7.1. The Company may carry out technical monitoring and recording (logging) of Users’ activities to:
monitor compliance with these Terms;
ensure the proper functioning and security of the Platform;
detect and prevent violations;
perform product analytics and improve the Service.
5.7.2. Monitoring is carried out in accordance with the Privacy Policy and does not involve reviewing the substance of User Content, except as provided by law or in connection with investigating reports of violations.
5.7.3. For the MCP Connector, technical monitoring does not mean maintaining a history of the content of requests and results. The scope of operational data and how it is processed are set out in the Privacy Policy.
5.8. Reporting violations
5.8.1. If you become aware of a breach of these Terms by other Users, you may notify the Company by emailing info@mitralex.com.
5.8.2. The report must describe the violation and, where possible, include evidence or links substantiating it.
5.8.3. The Company reviews reports of violations and takes measures at its discretion, without being obliged to inform the reporting person of the outcome.
5.9. Consequences of a breach
5.9.1. If these Acceptable Use Rules are breached, the Company may, at its discretion:
issue a warning requiring the violation to stop;
temporarily suspend access to the Service or certain features;
block the Account;
unilaterally terminate the Agreement;
seek compensation for losses incurred.
5.9.2. Taking these measures does not deprive the Company of the right to other remedies available under these Terms and applicable law.
5.9.3. A serious breach of the Acceptable Use Rules may be grounds for immediately terminating access to the Service without prior notice and without a refund of amounts paid.
6. INTELLECTUAL PROPERTY
6.1. The Company’s Rights to the Platform
6.1.1. The Mitralex Platform, including all its components, is subject to the intellectual property rights of the Company and/or its licensors and is protected under the Civil Code of Ukraine, the Law of Ukraine “On Copyright and Related Rights”, the Law of Ukraine “On the Protection of Rights to Marks for Goods and Services”, and international treaties approved as binding by the Verkhovna Rada of Ukraine.
6.1.2. The Company and/or its licensors hold exclusive economic rights to:
a) Software:
the Platform’s program code (source and object code);
the software’s architecture, structure, and organization;
algorithms, methods, and technical solutions implemented in the Platform;
user interfaces, APIs, and other technical components.
b) Content and databases:
databases of legislative acts, court decisions, and other legal information, in respect of their structure and the selection and arrangement of materials;
analytical materials, commentaries, summaries, and other works of authorship created by the Company;
the form and style in which information is presented on the Platform.
c) Visual and design elements:
design, graphic elements, icons, and images;
infographics, diagrams, and visualizations;
audiovisual works and multimedia content.
d) Distinctive signs:
the “Mitralex” trademark and related designations;
logos, corporate identity, and trade names;
domain names used by the Company.
6.1.3. These Terms do not transfer to the User any exclusive economic intellectual property rights to the Platform or its components. The User receives only a limited right to use the Service on the conditions set out in these Terms.
6.2. Limited Right to Use the Service
6.2.1. Subject to compliance with these Terms, the Company grants the User a non-exclusive, limited, revocable right to access the Platform and use its functionality for the term of the Subscription.
6.2.2. The right to use the Service:
is personal and may not be transferred to third parties;
is limited to the territory in which the Service is available;
is granted solely for the User’s professional or business purposes;
does not include the right to sublicense.
6.2.3. The User may:
access the Platform and use its functionality in accordance with the selected Subscription and the Documentation;
store, copy, and use Output for their own professional needs;
quote individual excerpts from materials on the Platform, provided that the source is acknowledged.
6.2.4. Except for the use expressly permitted by clause 6.2.5, the following are prohibited without the Company’s prior written consent:
reproducing, copying, or distributing the Platform or any part of it;
using the Company’s trademarks, logos, or other distinctive signs;
placing materials from the Platform in other databases, information systems, or networks;
creating derivative works based on the Platform or its components.
6.2.5. Use of MCP Results. The User may store, copy, quote, and process the MCP Results received, include them in their documents, and provide them to clients for professional or business needs. For an official integration, the Company grants the provider of the External AI Service a non-exclusive, royalty-free, worldwide right to use, store, copy, translate, display, modify, and distribute specific MCP Results to the extent provided for in the terms of that integration agreed to by the Company. If those terms grant the User broader rights to specific results, including the right to distribute them and create derivative materials, these Terms do not restrict those rights.
These permissions apply to the results received, not to the software, trademarks, or access to the entire Mitralex database. The restrictions in clauses 6.2.1-6.2.4 do not override the permissions expressly granted by this clause. Expiry of the Subscription, disconnection of the connector, or termination of the Agreement does not require the automatic deletion of results previously received; their further processing by the External AI Service is also governed by its terms and the User’s settings. Rights to third-party materials and legal requirements remain in effect.
6.3. Rights to User Content
6.3.1. Input. You retain all intellectual property rights to the Input you provide to the Platform, including documents uploaded for analysis. The Company does not acquire any ownership rights to your Input.
6.3.2. Processing License. By providing Input or uploading documents to the Platform, you grant the Company and its affiliates a non-exclusive, royalty-free, worldwide license to:
process your Input solely for the purpose of providing the Service;
carry out technical storage and transmission of data to the extent necessary for the operation of the Platform;
prevent and resolve technical problems with the Service.
6.3.3. This license:
does not include the right to use your Content to train or improve AI models;
remains in effect for the period necessary to provide the Service and terminates upon deletion of the relevant Content;
does not grant the Company the right to make commercial use of your Content outside the provision of the Service.
6.3.4. You warrant that:
you have all necessary rights to the Content you provide to the Platform;
the Company’s use of your Content in accordance with these Terms does not infringe the rights of third parties;
your Content does not contain materials whose use is prohibited by these Terms.
6.4. Rights to Output
6.4.1. Legal Nature of Output. Output generated by the Platform’s AI Features constitutes non-original objects generated by a computer program within the meaning of Article 33 of the Law of Ukraine “On Copyright and Related Rights”. No moral rights of authorship arise in such Output.
6.4.2. Ownership of the Sui Generis Right. In accordance with part two of Article 33 of the Law of Ukraine “On Copyright and Related Rights”, the parties agree that the sui generis right to Output generated by the AI Features in response to the User’s Input belongs to the User as a lawful user of the Platform. The User may use such Output for their professional needs.
6.4.3. Term of the Sui Generis Right. The sui generis right to Output remains in effect for 25 years, calculated from 1 January of the year following the year in which the relevant Output was generated.
6.4.4. Uniqueness Disclaimer. The User acknowledges and agrees that:
Output is generated by an AI system based on statistical models and may be similar or identical to Output provided to other users in response to similar Input;
the Company does not guarantee the uniqueness or novelty of Output;
other users’ Output, even if similar to the User’s Output, is not the User’s Content;
the User is solely responsible for verifying Output before using it in their professional activities.
6.4.5. Compliance with Third-Party Rights. In accordance with part seven of Article 33 of the Law of Ukraine “On Copyright and Related Rights”, the User enjoys the sui generis right to Output provided that they respect the rights of holders of copyright and/or related rights whose works or other protected subject matter may have been used in generating such Output.
6.4.6. Limitations of Warranties Regarding Output. The Company gives no warranties as to:
whether Output is free of elements that may infringe third-party rights;
whether Output can be freely used without the risk of infringing third-party rights;
the suitability of Output for a specific purpose without additional verification and adaptation.
6.4.7. The User undertakes not to use Output to train or improve AI systems that compete with the Platform.
6.4.8. The provisions of this clause 6.4 apply to Output from Mitralex’s built-in AI Features. They do not determine rights to source documents in MCP Results or to texts independently generated by an External AI Service.
6.5. No Use for AI Training (No Training)
6.5.1. The Company’s Commitment. The Company does not use User Content to train or improve AI models. Within the Platform’s built-in AI Features, the Company makes reasonable efforts to ensure that:
your Content (Input and Customer Data) is not used to train or improve the Company’s or third parties’ AI models;
subcontractors and AI technology providers (Subprocessors) do not use your Content to train their models;
subcontractors, other than cloud storage providers, do not store your Content or record it for human review, subject to the providers’ abuse monitoring policies, as set out in the Privacy Policy.
6.5.2. For its built-in AI Features, the Company uses only commercial (enterprise) API plans from AI technology providers whose terms prohibit the use of customer data to train models.
6.5.3. Commitments concerning API providers engaged by the Company do not extend to the External AI Service selected by the User. Its retention of conversations and MCP Results and any use of data by its provider are governed by its terms, plan, and the User’s settings. Connecting MCP does not, in itself, make that provider a contractor of the Company.
6.6. Feedback
6.6.1. You may voluntarily provide the Company with suggestions, ideas, comments, recommendations for improving the Service, or bug reports (“Feedback”).
6.6.2. By providing Feedback, you grant the Company, free of charge, a non-exclusive, perpetual, irrevocable right to use, reproduce, modify, and implement that Feedback in its products and services without any restrictions.
6.6.3. The Company is not obliged to:
use or implement any Feedback;
pay compensation for Feedback;
keep Feedback confidential.
6.6.4. The Company undertakes not to use Feedback in a way that allows you, your users, your Content, or your Confidential Information to be identified.
6.6.5. Feedback does not include your Content or Customer Data.
6.7. Usage Data
6.7.1. The Company may collect and use anonymized data about use of the Service (Usage Data), including frequency, duration, and volume of use; features used; and statistical and analytical information.
6.7.2. Usage Data does not include your Content or personal data and may be used by the Company to:
develop, improve, and maintain the Service;
conduct research and analytics;
create aggregated reports and statistics.
6.8. Third-Party Materials
6.8.1. The Platform may contain materials in which third parties hold rights and which the Company uses under licenses or in accordance with the law (including texts of legislative acts, court decisions, etc.).
6.8.2. The User’s use of such materials is governed by the relevant licenses and applicable law. The Company is not liable for the User’s infringement of third-party rights when using such materials.
6.8.3. Information about individuals, legal entities, and sole proprietors that may be contained on the Platform is provided solely for information and reference purposes and does not establish the business reputation, image, or assessment of such persons.
6.9. Protection of Intellectual Property Rights
6.9.1. You undertake to respect the intellectual property rights of the Company and third parties and to refrain from any actions that may infringe those rights.
6.9.2. If an infringement of the Company’s intellectual property rights is identified, including unauthorized copying, distribution, or use of the Platform or its components, the Company may:
demand that the infringement cease immediately;
claim compensation for losses incurred, including lost profits;
seek other remedies provided by law.
6.9.3. If you believe that materials on the Platform infringe your intellectual property rights, you may send a notice to info@mitralex.com specifying:
a description of the subject matter in which you believe your rights have been infringed;
a link to the material that infringes your rights;
your contact details;
a statement that your notice is made in good faith.
7. PRIVACY AND DATA PROTECTION
7.1. Privacy Policy
7.1.1. Users’ personal data is processed in accordance with the Privacy Policy available at https://mitralex.com/uk/privacy/, which forms an integral part of these Terms.
7.1.2. By registering on the Platform, you confirm that you have read the Privacy Policy and consent to the processing of your personal data, where consent is the basis for such processing, on the conditions set out therein.
7.1.3. The categories of personal data collected, the purposes and legal bases for processing, retention periods, data subjects’ rights, and other aspects of personal data protection are governed by the Privacy Policy.
7.2. International Data Transfers
7.2.1. Due to the use of cloud infrastructure and services from AI technology providers, User Content may be transferred outside Ukraine, including to countries of the European Union and the United States.
7.2.2. Such transfers are made in accordance with Article 29 of the Law of Ukraine “On Personal Data Protection” and subject to the conditions set out in the Privacy Policy.
7.2.3. The Company takes measures to ensure that User Content is protected during international transfers at a level no lower than that required by Ukrainian law.
8. PRICING AND PAYMENT
8.1. General Provisions
8.1.1. Access to the Service is provided on a paid basis in accordance with the Subscription selected by the User, except where the Company provides a free trial or a free version of the Service with limited functionality.
8.1.2. Current pricing plans, their prices, the features included in each plan, and other commercial conditions are available on the Website at www.mitralex.com (“Pricing”).
8.1.3. The Company reserves the right to change the Pricing, add new pricing plans, or discontinue existing ones. Changes to the Pricing do not affect the conditions of Subscriptions already paid for until their expiry.
8.1.4. The Company (Maksym Oleksiiovych Kobzov, sole proprietor) is not a value added tax (VAT) payer under applicable Ukrainian law. The prices specified in the Pricing are final and do not include VAT.
8.1.5. Use of the MCP Connector requires the appropriate access entitlement in the Mitralex Account. A subscription to an External AI Service does not replace a Mitralex Subscription, and vice versa. Subscriptions and additional AI Credits are purchased through the Platform outside the MCP Connector under the rules of this section.
8.2. Subscription
8.2.1. Types of Subscriptions. The Company may offer various types of Subscriptions that differ in:
the range of available features;
the number of AI Credits;
their term;
other parameters specified in the Pricing.
8.2.2. Subscription Term. A Subscription remains in effect for the paid period (a month, a year, or another period specified by the selected pricing plan).
8.2.3. Selecting and Changing a Subscription. The User independently selects a pricing plan through the Platform interface.
8.3. AI Credits
8.3.1. Purpose. AI Credits are internal units of account used to charge for individual User actions within the Platform’s AI Features.
8.3.2. Allocation. AI Credits are allocated to the User:
as part of the selected Subscription in accordance with the pricing plan;
upon a separate purchase of additional AI Credit packages.
8.3.3. Additional AI Credits. The User may purchase additional AI Credits separately from the Subscription at any time at the prices specified on the Website. Additional AI Credits are credited to the User’s balance upon receipt of payment.
8.3.4. Carryover of Unused AI Credits. Unused AI Credits do not expire at the end of the paid Subscription period and are automatically carried over to subsequent periods, provided that the Subscription is renewed (the next period is paid for).
8.3.5. AI Credits may not be transferred to other Users, sold, exchanged, or converted into cash.
8.4. Free Trial Period
8.4.1. The Company may provide new Users with free trial access to the Service for a specified period and/or with a limited number of AI Credits.
8.4.2. The conditions of the trial period (duration, available functionality, and restrictions) are determined by the Company and published on the Website.
8.4.3. The Company reserves the right to:
limit the number of trial periods per User;
refuse to provide a trial period without giving reasons;
change or discontinue the trial offer at any time.
8.4.4. If the Company reasonably believes that a User is using the trial period in bad faith (including by creating multiple accounts), it may immediately terminate access to the Service.
8.5. Payment Procedure
8.5.1. Subscriptions and additional AI Credits are payable in advance (prepayment) by transferring funds to the Company’s account.
8.5.2. Payment Methods. Payment may be made:
by bank card through the LiqPay payment system (JSC CB “PRIVATBANK”);
by bank transfer to the Company’s account;
8.5.3. Payment Provider. When paying by bank card, you are redirected to the secure page of the LiqPay payment provider. The Company does not collect, process, or store your bank card details — all payment information is processed directly by LiqPay in accordance with its terms and privacy policy.
8.5.4. Payment Confirmation. Following successful payment, the User receives an electronic confirmation at the email address specified in their Account.
8.5.5. Currency. All payments are made in Ukraine’s national currency, the hryvnia (UAH), unless otherwise provided in a separate agreement.
8.6. Refunds
8.6.1. General Rule. Payments for Subscriptions are non-refundable, except as expressly provided in this section or by applicable law.
8.6.2. Refunds at the Company’s Initiative. The Company refunds payments in proportion to the unused Subscription period in the event of:
termination of the Service at the Company’s initiative (except for termination due to the User’s breach of these Terms);
a material breach by the Company of its obligations that has not been remedied within a reasonable period after receipt of the User’s written complaint.
8.6.3. Refund Period. Refunds are made within 30 (thirty) calendar days from the date of receipt of a substantiated refund request, using the same method as the original payment or another agreed method.
8.7. Price Changes
8.7.1. The Company may change the prices of Subscriptions and AI Credits at any time.
8.7.2. New prices apply to Subscriptions purchased or renewed after the date on which the new prices take effect. The price of a Subscription already paid for does not change until the end of the paid period.
9. LIMITATION OF LIABILITY
9.1. Provision of the Service “As Is”
9.1.1. The Service is provided on an “as is” and “as available” basis. The Company makes reasonable efforts to ensure the proper functioning of the Platform but does not guarantee that the Service will be available without interruption, errors, or delays.
9.1.2. The Company gives no warranties, express or implied, regarding:
uninterrupted or error-free operation of the Platform;
the Service’s suitability for the User’s specific purposes or expectations;
the Platform’s compatibility with the User’s equipment, software, or network infrastructure;
the User’s achievement of particular results from using the Service.
9.1.3. The Company reserves the right, at any time and without prior notice, to:
perform maintenance on the Platform, which may result in temporary unavailability of the Service;
modify, update, or discontinue individual features of the Service;
impose restrictions on the use of individual features.
9.1.4. The Company will make reasonable efforts to notify Users in advance of scheduled maintenance that may materially affect the availability of the Service.
9.2. Disclaimers Regarding AI Features
9.2.1. Informational Nature. Output generated by the AI Features is provided solely for information and reference purposes and does not constitute:
legal advice or legal assistance;
professional advice in accounting, auditing, or taxation;
an official interpretation of legislation;
a substitute for the services of a qualified attorney, legal professional, accountant, or other specialist.
9.2.2. No Warranty of Accuracy. The Company does not warrant, and expressly disclaims any warranties regarding:
the accuracy, completeness, reliability, or currency of AI Output;
the suitability of AI Output for use in the User’s specific situation;
the absence of errors, inaccuracies, omissions, or outdated information in AI Output;
9.2.3. Duty to Verify. The User acknowledges and agrees that:
AI Output must be verified by a qualified professional before being used in professional activities;
any decisions based on AI Output are made solely at the User’s own risk;
the Company is not liable for the consequences of using AI Output without proper verification.
9.2.4. Technological Limitations. The User acknowledges that the AI Features:
are based on statistical models and may generate incorrect or misleading responses (so-called “hallucinations”);
may not take into account all the circumstances of a particular situation;
cannot replace the professional judgment of a qualified specialist.
9.3. Force Majeure
9.3.1. Neither party is liable for non-performance or improper performance of its obligations under this Agreement (other than payment obligations) if such non-performance results from force majeure.
9.3.2. Force majeure means extraordinary and unavoidable circumstances beyond the parties’ control that the parties could not have foreseen or prevented, including:
natural disasters (earthquakes, floods, hurricanes, fires, etc.);
war, hostilities, armed conflict, or terrorist acts;
mass unrest or strikes;
decisions of public authorities that make the performance of obligations impossible;
epidemics, pandemics, and other public health emergencies;
systemic failures of power grids, telecommunications networks, or the Internet;
cyberattacks, DDoS attacks, and other malicious acts of third parties that could not have been prevented by reasonable security measures.
9.3.3. A party unable to perform its obligations due to force majeure must:
notify the other party of such circumstances within a reasonable period;
take all reasonable measures to minimize the consequences of force majeure;
resume performance of its obligations immediately after the force majeure circumstances cease.
10. TERM AND TERMINATION
10.1. Effective Date and Term of the Agreement
10.1.1. This Agreement takes effect upon acceptance, which occurs upon:
completion of Account registration on the Platform; or
payment for a Subscription; or
actual use of the Service, whichever occurs first.
10.1.2. The Agreement is entered into for an indefinite term and remains in effect until terminated on the grounds set out in this Section.
10.1.3. The term of an individual Subscription is determined by the selected pricing plan and begins on the date the payment is credited to the Company’s account.
10.2. Termination by the User
10.2.1. Subscription Cancellation. The User may opt not to renew the Subscription at any time. In that event:
access to the paid features of the Service continues until the end of the paid period;
the Subscription is not renewed after the paid period ends;
no refund is provided for the unused portion of the period.
10.2.2. Account Deletion. The User may at any time submit a request to delete their Account and the personal data associated with it:
by emailing the Company at info@mitralex.com.
10.2.3. Account deletion constitutes termination of this Agreement by the User. The Agreement is deemed terminated on the date the Company confirms deletion of the Account. This confirmation does not change the date from which the period for fulfilling the request specified in the Privacy Policy is calculated.
10.2.4. If the Account is deleted before the end of the paid Subscription period, no refund is provided for the unused portion of the period.
10.2.5. Disconnecting the Mitralex MCP Connector in an External AI Service does not, by itself, terminate the Mitralex Subscription or constitute a request to delete the Account. The procedures in clauses 10.2.1 and 10.2.2 apply, respectively.
10.3. Termination by the Company
10.3.1. Termination for Breach. The Company may unilaterally terminate this Agreement by written notice to the User in the event of:
a) A material breach of the Terms:
violation of the Acceptable Use Rules (Section 5);
infringement of the Company’s intellectual property rights;
provision of knowingly false information during registration;
unauthorized access or attempted unauthorized access to the Company’s systems.
b) A violation of sanctions laws:
discovery that the User or their beneficial owners are subject to sanctions;
use of the Service in violation of sanctions restrictions.
c) Repeated violations:
repeated violations of these Terms after a warning;
abuse of the trial period or other offers made by the Company.
10.4. Suspension of Access
10.4.1. The Company may temporarily suspend the User’s access to the Service, in whole or in part, without terminating the Agreement in the event of:
a) Suspected security issues:
signs of unauthorized access to the Account;
suspicious activity that may indicate compromised credentials;
detection of malware or security threats.
b) A violation of the Terms:
a violation of the Acceptable Use Rules requiring investigation;
exceeding established usage limits;
receipt of substantiated complaints from third parties.
c) Non-payment:
failure to pay for services by the due date;
d) Technical necessity:
maintenance or upgrades;
addressing threats to the security of the Platform.
10.4.2. Notice of Suspension. The Company notifies the User of the suspension of access and the reasons for it at the email address specified in the Account, except where:
such notice is prohibited by law;
notice could compromise an investigation or security;
the suspension is due to technical necessity (in which case notice is provided in advance where possible, or without delay after the suspension).
10.4.3. Restoration of Access. Access is restored after:
the User remedies the reasons for the suspension;
the Company completes its investigation (if the violation is not confirmed);
outstanding amounts are paid;
technical work is completed.
10.4.4. Suspension of access does not release the User from the obligation to pay for services during the suspension period if the suspension was caused by the User’s acts or omissions.
10.5. Consequences of Termination of the Agreement
10.5.1. Termination of Access. Upon termination of the Agreement:
the User’s access to the Platform and all its features ends;
the Account is deactivated;
the User can no longer use the Service.
10.5.2. Data Deletion. At the User’s request, the Company deletes or irreversibly anonymizes the data listed below in active systems within 30 (thirty) calendar days from the date the request is received, unless applicable law requires the request to be fulfilled sooner. If the Agreement is terminated on other grounds, the period is 30 calendar days from the date of termination. The following data is subject to deletion or anonymization:
User Content (Input, uploaded documents);
personal data associated with the Account;
other data associated with the User’s Account, subject to the exceptions and procedures set out in clause 10.5.3 and the Privacy Policy.
10.5.3. Retention of Certain Data. The grounds, periods and procedures for retaining certain records and backups after deletion are set out in Section 9 and clause 11.1 of the Privacy Policy. The Company may retain the following only to the extent necessary and on a lawful basis:
data necessary to comply with legal obligations (including financial data as required by tax and accounting laws);
data necessary to defend rights in a specific dispute, for a reasonably necessary period in accordance with the Privacy Policy;
anonymized and aggregated data that does not allow the User to be identified;
log files and technical data necessary to investigate a specific security incident, in accordance with the Privacy Policy.
The Company informs the User that the request has been fulfilled or of the justified reasons why it cannot be fulfilled in full, in accordance with the Privacy Policy. Deletion of a Mitralex Account does not automatically delete conversations or previously transmitted MCP Results in an External AI Service. These are managed in accordance with that service provider’s procedures.
10.6. Surviving Provisions
10.6.1. Termination of the Agreement does not affect provisions that, by their nature, are intended to survive termination, including provisions concerning:
intellectual property (Section 6);
confidentiality (Section 7);
definitions, to the extent necessary to interpret the surviving provisions.
10.7. Re-registration
10.7.1. If the Agreement was terminated due to the User’s violation of these Terms, the Company may refuse to allow that User to re-register on the Platform.
10.7.2. Attempts to circumvent a prohibition on re-registration (including by creating a new Account with different details) violate these Terms and may result in immediate termination of access.
11. CHANGES TO THE TERMS
11.1. Right to Make Changes
11.1.1. The Company reserves the right to unilaterally amend, supplement or update these Terms to:
bring them into line with changes in Ukrainian law or international standards;
reflect changes in the functionality of the Service;
improve the quality of services and protect Users’ rights;
clarify particular provisions to make them easier to understand;
adapt to new technologies or business processes;
respond to security threats or abuse.
11.1.2. An updated version of the Terms is published on the Website with its update date and effective date. Users who first accept the Terms after an updated version takes effect are subject to that version. Changes apply to existing Users in accordance with clauses 11.1.3 and 11.1.4.
11.1.3. The Company gives notice of changes to the Terms on the Website. For material changes, the Company also gives existing Users advance notice at the email address specified in their Account, including a link to the updated text and the effective date of the changes. Changes do not apply to an existing User before both notice has been given in accordance with this clause and the stated effective date has been reached.
11.1.4. Continued use of the Service after notice of changes has been given in accordance with clause 11.1.3 and those changes have taken effect constitutes the User’s acceptance of the updated Terms. A User who does not agree to the changes must stop using the Service and may terminate the Agreement under clause 10.2. Acceptance of updated Terms does not replace separate consent to the processing of personal data where such consent is required.
12. DISPUTE RESOLUTION
12.1. Governing Law
12.1.1. These Terms, and any relationships arising in connection with the use of the Service, are governed by and construed in accordance with the laws of Ukraine.
12.2. Communication and Informal Resolution
12.2.1. The parties acknowledge that most disputes and misunderstandings can be resolved through constructive dialogue without resorting to formal procedures.
12.2.2. If the User has any questions, complaints or concerns about the quality of the Service, the User may contact the Company:
through the feedback form on the Website;
by email at info@mitralex.com;
through the support features in the Account.
12.2.3. The Company makes reasonable efforts to review inquiries promptly and resolve Users’ concerns as quickly as possible.
12.2.4. Contacting support is not a mandatory prerequisite to making a claim or bringing a lawsuit, but the parties recommend first attempting to resolve the matter informally.
13. FINAL PROVISIONS
13.1. Entire Agreement
13.1.1. These Terms, together with the Privacy Policy, constitute the entire agreement between the User and the Company concerning the use of the Service and supersede all prior oral or written arrangements, proposals, representations and warranties of the parties on this subject.
13.1.2. In entering into this Agreement, neither party has relied on any representations, assurances or warranties other than those expressly set out in these Terms and related documents.
13.1.3. In the event of a conflict between these Terms and other documents to which they refer, the following provisions apply:
the Privacy Policy, in relation to the processing and protection of personal data;
these Terms, in relation to all other matters.
13.1.4. Separate arrangements between the Company and the User set out in an individual agreement take precedence over these Terms in the event of a conflict.
13.1.5. These Terms are written in Ukrainian and translated into English. If the language versions differ, the Ukrainian version prevails. This provision does not limit any rights of the User that cannot be limited under applicable law.
13.2. Severability
13.2.1. If any provision of these Terms is held by a court or other competent authority to be invalid, unlawful or unenforceable, this does not affect the validity, lawfulness or enforceability of the remaining provisions of these Terms.
13.2.2. If a provision is held to be invalid, the parties make reasonable efforts to replace it with a valid provision that most closely reflects the parties’ original intentions and the economic substance of the invalid provision.
13.2.3. If any provision of these Terms is excessively broad in scope, duration or otherwise, that provision is interpreted and applied to the maximum extent permitted by applicable law.
13.3. Assignment of Rights and Obligations
13.3.1. Restrictions on the User. The User may not transfer, assign or otherwise convey their rights and/or obligations under this Agreement to third parties without the Company’s prior written consent.
13.3.2. The Company’s Rights. Without the User’s consent, the Company may:
transfer (assign) its rights and/or obligations under this Agreement to any affiliate;
transfer (assign) its rights and/or obligations in connection with a reorganization, merger, acquisition or sale of all or a substantial part of the Company’s assets;
engage subcontractors to perform its obligations.
13.3.3. If rights and obligations are transferred under clause 13.3.2, the Company notifies Users of the transfer within a reasonable time. The successor to those rights and obligations is bound by the terms of this Agreement.
13.3.4. Any transfer of rights or obligations in breach of this clause is invalid.
13.4. Notices
13.4.1. Form of Notices. All notices, requests, demands and other correspondence under this Agreement must be:
in writing (including in electronic form);
in Ukrainian or English.
13.4.2. Addresses for Notices:
to the Company: by email at info@mitralex.com;
to the User: at the email address specified in the Account.
13.4.3. Time of Receipt. A notice is deemed received:
if sent by email, when delivery confirmation is received or, in the absence of such confirmation, on the next business day after sending;
if published on the Website (for general notices to all Users), upon publication.
13.4.4. Change of Address. Each party must notify the other party without delay of any change to its address for notices. Until such notice is received, correspondence sent to the previous address is deemed duly delivered.
13.4.5. The User is responsible for keeping the contact details in their Account up to date.
13.5. Export Controls and Sanctions
13.5.1. The parties undertake to comply with applicable export control and sanctions laws and regulations, including, but not limited to:
the sanctions laws of Ukraine;
European Union sanctions;
sanctions administered by the U.S. Office of Foreign Assets Control (OFAC);
United Nations Security Council sanctions.
13.5.2. The User represents and warrants that:
the User, their owners, beneficial owners and affiliates are not subject to sanctions;
the User will not use the Service in a manner that violates sanctions laws;
the User will not provide access to the Service to persons subject to sanctions.
13.5.3. A violation of this clause constitutes a material breach of the Agreement and entitles the Company to terminate the Agreement immediately.
13.6. Company Contact Information
Owner of the Service and party to the Agreement:
Maksym Oleksiiovych Kobzov, sole proprietor, is not a value added tax (VAT) payer.
Address: Office 2, 17 Shchipnyi Lane, Odesa, Odesa Region, 65020, Ukraine
Email: info@mitralex.com
Website: www.mitralex.com
13.7. Effective Date
13.7.1. This version of the Terms takes effect on the date it is published on the Website. The Agreement with an individual User takes effect upon acceptance in accordance with clause 10.1. If a User has already accepted an earlier version of the Terms, Section 11 governs the application of this and subsequent updated versions to that User.
CONFIRMATION OF ACCEPTANCE
By registering on the Platform, paying for a Subscription or using the Service, you confirm that you:
Have read these Mitralex Platform Terms of Use and understand their contents.
Have read the Privacy Policy and consent to the processing of personal data, where consent is the basis for such processing, on the terms set out in that Policy.
Understand and accept the disclaimers regarding AI Features (Section 3), including that AI responses do not constitute legal advice and may contain errors.
Have full civil legal capacity and/or the proper authority to enter into this Agreement.
Agree to all provisions of these Terms and undertake to comply with them.